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Imaging Specifications

Below represents our standard imaging specifications when converting Electronically Stored Information (ESI) into a static image format. Please note that these standards may change from time to time due to advancements in technology and improvements to workflows. Should you have any questions or concerns related to the specifications defined herein, then please contact our professional services team at [email protected]

Document Images

  • Image resolution at least 300 DPI.
  • Black and white images will be provided unless color is detected. If color is detected, single page JPEG files will be provided.
  • Image emails using original page orientation, while resizing images to fit page, resizing tables to fit page, download images from internet where able, clear indentions, and show message type in header.
  • Image Word documents using original page orientation and showing the following: track changes, comments, field codes and hidden text.
  • Image Presentations to display speaker notes.

Imaging Exceptions

  • Our team will escalate all records which cannot be converted to a usable image format. These records include databases, spreadsheets, multi-media files, and other file types.